FAQ - EN

How can I create a freshdesk account ?
Go to: https://evolutionenergie.freshdesk.com/support/home. Click on Signup at the right of the screen. Choose your us...
Jeu, 24 Sept., 2015 à 11:39 H
How can I create a ticket ?
If you have are registered to the support portal, login to the site. If not create an account and login. Once connected c...
Jeu, 20 Août, 2015 à 11:39 H
How to add a reply to an existing ticket?
Go to: Ticket Status page. Click on the ticket. To add a reply, you will need to click the button “Reply”. Please note: W...
Jeu, 20 Août, 2015 à 12:29 H
How do I view my tickets?
Go to: https://evolutionenergie.freshdesk.com/support/home. Click on Check ticket status at the right of the screen. The list of t...
Mar, 22 Sept., 2015 à 5:52 H
How do I view tickets of my collegues?
Go to: Ticket Status page. Select the option Tickets created by Everyone in MyCompany.support@evolutionenergie.com
Ven, 2 Oct., 2015 à 2:43 H
How can I export my tickets?
Go to: Ticket Status page. Select the option Export tickets.
Jeu, 20 Août, 2015 à 12:17 H
What can I do if I forgot my freshdesk password?
Go to: https://evolutionenergie.freshdesk.com/support/home. Click on Login at the right of the screen. Click on forgot your paswwor...
Lun, 24 Août, 2015 à 10:59 H
Policy for data protection and privacy policy for product support
Data collection Personal data that are used are the one present in the account creation form [https://evolutionenergie.freshdesk.com/en/support/solutions/a...
Jeu, 12 Mars, 2020 à 3:48 H